CONDUCTING AN OPERATIONAL AUDIT/ REVIEW :

Why have an audit review?
To carry out an audit/review takes approximately one (1) day, depending on the size of the operation.  The audit/ review covers a minimum of 13 operational areas of the Club and the results demonstrate the development areas to concentrate on and highlights the strengths.

What is the key objective?
• To recognise the areas within your Club to develop.

• To reduce attrition.

• To improve the standards.

• To increase Brand awareness.

• To build upon the strengths of the operation

Can it be tailored for a club or group?
Yes, it can be tailored for each respective cluster of Clubs.

• The content can be discussed to ensure you have the report you need to move the business forward.

Lou Holtz
former coach of Notre Dame

What is the benefit/value?
• To have a strategic programme sfor growth within your Club.

• Members see the positive change and continue their membership. Lower attrition.

• Something the management and the staff can work towards.

• Bringing continuity and consistency across the Club(s)/Group.
• All standards become consistent and best practice is achieved.

• Daily traffic increases and membership grows.

• Business becomes stable and owners/management can concentrate on further growth.