Active Nation - Stuart Martin/MD
Tory brings experience, passion and energy to every project we engage her to deliver. We have had a huge success in using Tory in delivering over the last 4 years a mystery shop programme followed by motivating Bootcamps for Campaigners and Leaders...
Chief Executive - The Edgbaston Priory Club
Tory has worked for our company as a training consultant for the last 8 years and brings a wealth of experience and enthusiasm to our staff training programmes.
Senior Director of Golf, Leisure & Spa Operations Europe
Marriott Hotels Limited
We engaged the services of Tory Brettell of Traffic Health and Fitness in 2009 to help and support Marriott with our membership sales and bringing greater consistency to the process across all of our clubs by delivery of a Mystery Shop Programme.
The results of the mystery shop are paramount to the Club Manager as it is one of their key KPI's and along with the additional feedback we get from every mystery shop, it accumulates an overall score. The feedback we receive as a business is invaluable, good or bad.
Business Development Manager
Big Wave Media Ltd
Having witnessed Tory 'in action' delivering training to a range of departments using a staged approach I knew that I would have to secure her skills in the future should the opportunity arise. Tory's ability to communicate in a fun and professionally manner is a delight to witness.
Group Leisure Manager, QHotels
QHotels used Traffic Health and Fitness Limited to conduct a full audit on one of our Clubs that we nominated for the FIA FLAME Awards and we found this audit to be conducted in very structured and professional manner.
Grant Wright - CEO, World of Golf
I have known Tory for many years and I am a big fan of her mystery shop programmes as they have really helped me shape and improve the various businesses I have operated. Tory is an experienced leisure professional and this shows in everything she does.
Chairman, Mosaic Spa & Health Clubs; Non Executive Director, énergie & Oxygen Freejumping - Steve Philpott
Tory was always a joy to work with. She's a great trainer and provides sound operational insights. Her sense of humour makes working with her a bundle of laughs and brings everyone together.
Director & host - Business Network (SW) Ltd, lunch time networking
Having known Tory for over 20 years and having worked on many projects together during that time I can say that she is brilliant! From operations to sales, from a feasibility study to capital project, from working and leading a team to engaging with suppliers, from detailed SOP's to motivating and inspiring, from a simple spa to a full service club, from staff training to management development - Tory is the real deal...
Group Fitness Manager, Places for People
Tory, thank you for consistently delivering educational, interactive & fun training days for us. Your support in rolling out our kinetika journey retention package across the Places for People group was integral to the success of the programme.
Development Director, Aspire Sports & Cultural Trust
Tory worked with us to develop a Membership Sales Strategy, following our transfer from local authority control to that of an independent Charitable Trust. Tory worked alongside the Directorate to develop an appropriate Sales Strategy to increase sales and establish a sound platform from which appropriate policies and working practices could be developed across the organisation.
Tory and her team assisted us in designing, developing and delivering a suite of bespoke development programmes.
Head of Leisure Services
Fenland District Council
Wow! I have never seen Tory present before but when I asked her to write and implement a structured Sales Programme, she pulled out all the stops. This concluded with several workshops being delivered to a wide range of skilled employees covering 3 Leisure Centres. Tory interacted with the audience with her excellent people skills, made us laugh but brought home the message of consistency and continuity would make the new system work, which we adopted and embraced.