To have a Standard Operational (SOP's) document produced, an audit/review of the club is imperative to ensure the current procedures and standards are understood.

The review will be discussed with the relative parties and a manual/CD-ROM will then be produced in a time plan agreed.

Why have standards?

  • For management and staff to work towards.
  • Members know what to expect.
  • To achieve repeat business and to improve attrition.
  • To attract new members.
  • To be recognised as a Company to work for.
  • To increase brand/club awareness.

What areas will the SOP's cover?

  • General day to day operational procedures.
  • Health & Safety.
  • Emergency Action Plan.
  • Local Standard Procedures.
  • Departmental Processes.

What is the key objective?

  • To recognise what procedures there are and to implement standards that will improve the overall day to day operation.
  • To produce a user-friendly document, that all levels of management and staff can use.

What is the benefit/value?

  • To ensure expectations from members to staff are achieved.
  • Can be used as an induction/training manual.
  • Bringing best practice to the operation.
  • Building a framework to continuously improve your standards.
  • Improving quality of management.
  • To increase profit and retain members and attract new business.
  • Ultimately bringing consistency and continuity across the Brand.

Those who win in life... are those who refuse to quit

by Lou Holz - former coach of American Football Team Notre Dame

Who am I?

With over 25 years experience within the Leisure Industry